Return & Exchange Policy

1) Overview

We want you to love what you buy from TAVISTRA. If you’re not satisfied, you can request a return or exchange within 7 days from the date of delivery, subject to the eligibility rules below. This policy applies to purchases made on our official channels only.

2) Non-returnable items

• Items valued below ₹500 (MRP per item)
• Personalised/engraved or custom-made items
• Pierced jewellery and body-contact accessories (earrings, ear cuffs, etc.)
• Items that are used, washed, altered, or damaged by the customer
• Items with missing, tampered, or damaged tags, labels, warranty cards, or original packaging/inclusions (pouches, boxes, freebies)
• Final sale/markdown items marked as non-returnable at checkout

3) Return conditions

• The product must be unused and in the same condition as delivered.
• All accessories, free gifts, and original packaging must be included.
• We may reject requests that do not meet the above or show signs of wear/installation.

4) Reverse pickup & self-ship

• Reverse pickup: We arrange courier pickup from serviceable pincodes. If pickup is unavailable for your area, we’ll guide you to self-ship the parcel to our returns hub.
• Self-ship reimbursement: If asked to self-ship due to non-serviceable pickup, we’ll reimburse standard surface shipping charges against a valid receipt (caps may apply).

5) Inspection & approval

• Once received, our QC team will complete inspection within 2–3 business days.
• Approved returns are processed as per your selected resolution (refund or exchange). If QC fails, the item will be returned to you.

6) Refunds

• Refunds are issued to the original payment method.
• Processing timeline: 7–15 business days after QC approval.
• Shipping, handling, gift wrap, and COD charges are non-refundable unless due to our error or a verified defect.

7) Exchanges

Exchanges are subject to stock availability. If the requested replacement is unavailable, we will issue a refund as per this policy.

8) Damaged/defective on arrival

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with unboxing photos/videos. After verification, we’ll arrange a replacement or refund.

9) How to raise a return

1. Email support@tavistra.com (cc info@tavistra.com) with your order ID, item(s), and reason.
2. We’ll confirm pickup/self-ship instructions.
3. Pack securely; include all tags/packaging and the invoice.
4. Keep the pickup receipt/airway bill for reference.

10) Policy changes

We may revise this policy periodically. The version on our website at the time of your request will apply.