Who We Are
Crafting Timeless Stories Through Design
At Tavistra, we believe every creation has a story. Our journey began with a vision to blend innovation with artistry — transforming raw materials into meaningful pieces that inspire.
With a commitment to sustainability, craftsmanship, and creativity, we work closely with skilled artisans to produce products that not only look good but also tell a story worth sharing.
About & Contact — TAVISTRA
📧 Email: support@tavistra.com
📞 Phone: +91 11 4051 5435
📍 Postal Address: 1232, 12th Floor, 89 Hemkunt Chambers, Nehru Place, New Delhi 110019, India
🕓 Working Hours: Mon–Fri, 10:00–17:00 IST (excluding Indian bank/government holidays)
⚡ Acknowledgement & Resolution: We acknowledge grievances within 48 hours and aim to resolve them within 5 working days.
How to Raise a Grievance
- Email support@tavistra.com with “Grievance” in the subject line.
- Include your name, contact details, order ID (if applicable), and a clear description of the issue.
- You may also write to the postal address above.
Escalation
If you believe your issue remains unresolved after the timeline above, you may request an escalation in the same email thread.
Our team will review and respond with next steps to ensure resolution.
How We Create With Passion
Every product we craft follows a journey of inspiration, design, and precision. Here's how we bring your ideas to life.
1. Inspiration & Research
We begin by exploring ideas and gathering insights to ensure every creation reflects purpose, art, and sustainability.
2. Design & Development
Our creative team transforms ideas into tangible designs — blending technology with handcrafted finesse.
3. Craft & Deliver
Each product undergoes careful craftsmanship, finishing, and quality checks before it reaches your hands.