{"id":3,"date":"2025-09-10T03:16:03","date_gmt":"2025-09-10T03:16:03","guid":{"rendered":"http:\/\/tavistra.com\/?page_id=3"},"modified":"2025-11-03T09:40:48","modified_gmt":"2025-11-03T04:10:48","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/tavistra.com\/?page_id=3","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t
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Privacy Policy<\/span><\/h1>

Effective Date:<\/strong> October 2025<\/p>

This Privacy Policy explains how VDesign<\/strong> (operating as \u201cTAVISTRA\u201d<\/strong>)
collects, uses, shares, and protects your information when you use our Platform or interact with us.<\/p>

1) Scope & Controller<\/span><\/h2>

This Privacy Policy explains how TAVISTRA handles your data across our website, platform, and services.
By using our platform, you agree to this Policy and our Terms of Use.<\/p>

2) Information We Collect<\/span><\/h2>
  • Contact & Account Data:<\/strong> name, email, phone, shipping\/billing addresses, login data.<\/li>
  • Order & Payment Metadata:<\/strong> order details, payment status\/method (processed via Razorpay; we do not store card or UPI credentials).<\/li>
  • Device\/Technical Data:<\/strong> IP address, device identifiers, browser type, cookies, and related technologies.<\/li>
  • Usage Data:<\/strong> pages visited, clicks, time spent, referring URLs.<\/li>
  • Communications:<\/strong> support messages, reviews, surveys, and responses.<\/li>
  • Media (Optional):<\/strong> photos or videos uploaded for reviews or services.<\/li><\/ul>

    3) How We Use Your Information<\/span><\/h2>
    • To process orders, payments, returns, exchanges, and provide customer support.<\/li>
    • To operate, maintain, and improve our Platform (including analytics, debugging, and security).<\/li>
    • To communicate transactional updates and respond to queries.<\/li>
    • To send marketing communications where consent is provided.<\/li>
    • To comply with legal obligations and enforce our Terms.<\/li><\/ul>

      4) Legal Bases (India)<\/span><\/h2>

      We rely on one or more of: your consent, performance of a contract, our legitimate interests
      (such as fraud prevention and service improvement), and legal compliance.<\/p>

      5) Cookies & Analytics<\/span><\/h2>
      • We use cookies and similar technologies for essential site functions, performance, and analytics.<\/li>
      • We currently use Google Analytics and may include other providers. You can manage cookies via browser settings.<\/li><\/ul>

        6) Payment Processing<\/span><\/h2>

        Payments are processed by Razorpay<\/strong>. Sensitive payment data such as card numbers or UPI PINs are handled securely by Razorpay \u2014
        TAVISTRA does not store this information.<\/p>

        7) Sharing of Information<\/span><\/h2>
        • With service providers<\/strong> (payment gateways, logistics, analytics, cloud hosting, customer support tools) under strict safeguards.<\/li>
        • With authorities<\/strong> where required by law or to protect rights, safety, and security.<\/li>
        • As part of business transfers<\/strong> in case of reorganisation, merger, or similar transactions.<\/li><\/ul>

          8) Data Retention<\/span><\/h2>

          Personal data is retained as long as necessary for providing services, complying with laws (including tax and audit),
          resolving disputes, and enforcing agreements. Retention varies by category and legal requirements.<\/p>

          9) Your Rights<\/span><\/h2>
          • Request access, correction, updating, or deletion of your personal data.<\/li>
          • Withdraw consent where processing is based on consent.<\/li>
          • Lodge grievances or complaints with our Grievance Officer (see Contact section).<\/li>
          • Opt out of marketing communications via unsubscribe link or Support.<\/li><\/ul>

            10) Children<\/span><\/h2>

            Our Platform is not intended for children under 18. We do not knowingly collect data from minors.<\/p>

            11) Security<\/span><\/h2>

            We use reasonable technical and organisational safeguards to protect data, though no method is 100% secure.<\/p>

            12) International Transfers<\/span><\/h2>

            If your data is transferred outside India, we ensure appropriate safeguards as per applicable law.<\/p>

            13) Updates to this Policy<\/span><\/h2>

            We may update this Privacy Policy periodically. Significant changes will be posted here with a revised effective date.<\/p>

            14) Contact<\/span><\/h2>

            Email:<\/strong> support@tavistra.com | info@tavistra.com
            Phone:<\/strong> +91 11 4051 5435
            Entity:<\/strong> VDesign (operating as \u201cTAVISTRA\u201d)<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            Privacy Policy Effective Date: October 2025 This Privacy Policy explains how VDesign (operating as \u201cTAVISTRA\u201d)collects, uses, shares, and protects your information when you use our Platform or interact with us. 1) Scope & Controller This Privacy Policy explains how TAVISTRA handles your data across our website, platform, and services.By using our platform, you agree to […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tavistra.com\/index.php?rest_route=\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tavistra.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tavistra.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tavistra.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tavistra.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3"}],"version-history":[{"count":6,"href":"https:\/\/tavistra.com\/index.php?rest_route=\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":3141,"href":"https:\/\/tavistra.com\/index.php?rest_route=\/wp\/v2\/pages\/3\/revisions\/3141"}],"wp:attachment":[{"href":"https:\/\/tavistra.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}